The new edition of the bestselling guide on creating and using key
performance indicators--offers significant new and revised content
Key Performance Indicators (KPIs) help define and measure the
organizational goals which are fundamental to an organization's current
and future success. Having solid KPIs is crucial for companies that are
implementing performance management systems, such as balanced
scorecards, six sigma, or activity-based management. In many
organizations, KPIs are often too numerous, randomly assembled, and
overly complex--essentially rendering them ineffectual, or at worse,
counterproductive. Key Performance Indicators provides a model for
simplifying the complex areas of KPIs while helping organizations avoid
common mistakes and hazards.
Now in its fourth edition, this bestselling guide has been extensively
revised and updated to incorporate practical lessons drawn from major
implementations. Fresh content includes a more concise KPI methodology
with clear implementation guidance, original insights on how other areas
of performance management can be corrected, and new in-depth case
studies. A revised starter kit is included to identify critical success
factors, and the KPI resource kit contains updated worksheets, workshop
programs, and questionnaires. Helping readers to better define and
measure progress toward goals, this important guide:
- Dispels the myths of performance measurement and explains a simple,
yet powerful KPI methodology
- Explains the 12-step model for developing and using KPIs with
guidelines
- Helps readers brainstorm performance measures, sell KPI projects to
the Board and senior management, and accurately report performance
- Features the "KPI Project Leaders Corner" which provides readers with
essential information and useful exercises
- Includes an array of practical tools--templates, checklists,
performance measures--and a companion website (www.davidparmenter.com)
Key Performance Indicators: Developing, Implementing, and Using Winning
KPIs, 4th Edition is important resource for C-suite
executives, senior management, project teams, external project
facilitators, and team coordinators involved in all aspects of
performance management systems.
