World's Best Doctors: How Good Old-Fashioned Manners Improve Patient Satisfaction and Can Lower Litigation RiskPaperback, 8 July 2016

DISCOVER STRATEGIES TO SHELTER YOUR CAREER AND YOUR LIFE You've heard the horror stories of malpractice--of doctors who lost their license and were forced to close their practice. With so much time, energy, and money on the line, it only makes sense to protect your livelihood. World's best Doctors shows how you can safely practice medicine and protect your business from legal trouble. With over a decade of experience representing and protecting doctors, Victoria Soto knows that the threat is very real. To become the subject of a lawsuit, you don't need to be at fault, but you can take steps to reduce and survive such an assault. Sometimes it just takes some good manners. Inside, you'll learn: - the importance of telling the truth - how to take responsibility and apologize - to assess your behavior and how it impacts others - how to make a better impression Who knew that the manners you learned as a kid could save your career?