This text provides a comprehensive overview on how modern cruise ships
are run, covering the most important topics of today's shipboard
operation involving Deck, Engine and Hotel divisions, with a focus on
the recent innovations in the Culinary Arts, Entertainment productions,
Spa and Beauty facilities and a specific reference on how to maximize
"onboard revenues" such as Casino, Bar, Duty-Free Shops, Shore Tours,
Photo Gallery, and onboard Art Auctions. A special chapter is dedicated
to the procedures to prevent virus outbreaks including Norovirus and
Coronavirus.
World Class Shipboard Hospitality is addressed to all those who want
to get an unbiased understanding of today's cruise industry such as
worldwide media professionals, tourism and hospitality college teachers,
cruise industry administrators, product and service suppliers, crew
manning agencies and business executives. It can also be a guide for
marine, tourism, and hospitality students to learn from a reliable
source, and a tool to encourage candidates interested in a career in the
industry, as well as to assist existing cruise employees to be eligible
for a promotion.
Today there are several books about cruising and cruise ships with
description and evaluation of ships, cruise mystery, fiction stories,
and personal memories; however, World Class Shipboard Hospitality has
the advantage to describe the cruise business operation with first-hand
knowledge from an inside point of view and with a richness of
professional information, that makes it unique in its genre.
WORDS OF PRAISE
A culmination of decades worth of experience and dedication to the
cruise industry. A must-read for all cruising enthusiasts and industry
staff!
--Cornelis van der Hel, former Princess Cruises' Passenger Services
General Manager
This extremely timely and totally comprehensive narrative details
everything needed to provide safe and successful cruises throughout the
world. The number one critical resource for everyone in the entire
cruise industry.
---Jeri Trannett DeTillio, Journalist and Coach
Thanks to his remarkable experience in the cruise sector, Benassi gives
us a valuable and complete professional training manual, a useful guide
also for hotel school's students interested to start a career on a
cruise ship.
--Damiano Oberoffer, Head Professor at Macugnaga Monterosa School
They are floating hotels with luxury restaurants and high-level
entertainment, but they need to be perfect to accomplish their mission:
to give people a break from reality in the most amazing surroundings....
Benassi has spent almost his entire adult life in the hospitality
industry, whether on the ground or at sea. His book considers the main
aspects of shipboard hospitality, its evolution, the highs, and lows
encountered recently during the pandemic, and primarily the human aspect
of it all. It is a book crafted with attention, passion, and, above all,
love. "World Class Shipboard Hospitality" is a must-read for anyone who
works in the industry, who dreams of working at sea, or for those who,
simply, dream of escaping in the lap of luxury if only for a few days.
---Dr. Antonino Laspina, Director Italian Trade Commission
The wealth of knowledge this will provide not only to seasoned
professionals in the industry but to those wanting to pursue a career in
the maritime business is imposing.
--Keith Woods, Corporate Account Manager at Ecolab Inc.
