Groupware is a technology designed to help people working in groups to
communicate their ideas more easily. While traditional technologies such
as the telephone qualify as groupware, the term is usually used to refer
to a specific class of technologies that rely on modern computer
networks, such as email, newsgroups and videophones. In order to design
groupware technologies it is important to understand how people behave
within groups, their requirements, and their knowledge of the systems
being created for them. This book provides an introduction to groupware,
reviews the current applications and analyses their potential.