A compendium of straightforward techniques on how to accentuate the
positive and redirect the negative, increasing productivity at work and
at home.
What do your people at work and your spouse and kids at home have in
common with a five-ton killer whale?
Probably a whole lot more than you think, according to top business
consultant and mega-bestselling author Ken Blanchard and his coauthors
from SeaWorld. In this moving and inspirational new book, Blanchard
explains that both whales and people perform better when you accentuate
the positive. He shows how using the techniques of animal trainers --
specifically those responsible for the killer whales of SeaWorld -- can
supercharge your effectiveness at work and at home.
When gruff business manager and family man Wes Kingsley visited
SeaWorld, he marveled at the ability of the trainers to get these huge
killer whales, among the most feared predators in the ocean, to perform
amazing acrobatic leaps and dives. Later, talking to the chief trainer,
he learned their techniques of building trust, accentuating the
positive, and redirecting negative behavior -- all of which make these
extraordinary performances possible. Kingsley took a hard look at his
own often accusatory management style and recognized how some of his
shortcomings as a manager, spouse, and father actually diminish trust
and damage relationships. He began to see the difference between
"GOTcha" (catching people doing things wrong) and "Whale Done!"
(catching people doing things right).
In Whale Done!, Ken Blanchard shows how to make accentuating the
positive and redirecting the negative the best tools to increase
productivity, instead of creating situations that demoralize people.
These techniques are remarkably easy to master and can be applied
equally well at home, allowing readers to become better parents and more
committed spouses in their happier and more successful personal lives.
