VeriSM is a framework that describes a service management approach from
the organizational level, looking at the end to end view rather than
focusing on a single department. Based around the VeriSM model, it shows
organizations how they can adopt a range of management practices in a
flexible way to deliver the right product or service at the right time
to their consumers. VeriSM allows for a tailored approach depending upon
the type of business you are in, the size of your organization, your
business priorities, your organizational culture - and even the nature
of the individual project or service you are working on. Rather than
focusing on one prescriptive way of working, VeriSM helps organizations
to respond to their consumers and deliver value with integrated service
management practices. Service management plays a leading role in digital
transformation. Digital transformation looks outward; with a hyper-focus
on the consumer experience. Service management can help shift the
mindset from 'inside-out' to 'outside-in' by developing effective,
transparent principles that help deliver services that are valuable to
the customer. All organizational capabilities must understand: How
does the organization enable and deliver value? What are the supply
chains within an organization that support value delivery? How do the
individual capabilities contribute to or support these supply chains to
deliver value?
