In a competitive and changing environment where the main objective of
organisations is to obtain best results, the provision of skills and
knowledge to their employees is essential. At the same time, the
knowledge and understanding of the adult learning process has increased
over the years. This is being reflected in the change from traditional
methods of training.Today the emphasis is moving from teaching to
learning and from tutor to learner, while the emphasis on training
methods adopted and the responsibility for learning rest firmly with the
learner. It is against this background of changing attitudes, knowledge
and methods that this research was carried out to collect and analyse
empirical information in a case study using questionnaires and
interviews. This was then gauged against best practice in learning and
development. The study found that while appropriate practices were in
place in the case study organisation, implementation and stakeholder
commitment needed to be reinforced. In addition, assigning high priority
to learners owning the learning process could yield the desired level of
knowledge transfer to the workplace to optimise performance at all
levels