This book, which is based on various consultancy assignments, considers
detailed recommendations, including strategic changes, training, and the
development of workshops. The reader must consider such points that
absorb resources, excessive costs and the incurrence of a heavy workload
for existing staff. Change Management and the changes to Configuration,
Release, and Assets as a whole group of activities have traditionally
been concerned with finding effective solutions to specific operational
problems. The purpose of this book is to look at current problems and
new, better methods, techniques, and tools for processing changes. In
the past, it has been found that some solutions are not implemented and,
of those which are, too few survive the inclination to return to
familiar ways of doing things. Change Management personnel have
gradually come to realise that their tasks should include the solution
of specific problems and the implementation of systems that predict and
prevent future problems.