Winner of the Shingo Prize for Research and Professional Publication,
2009
The international bestseller The Toyota Way explained the company's
success by introducing a revolutionary 4P model for organizational
excellence-Philosophy, People, Process, and Problem Solving. Now, in
Toyota Culture, preeminent Toyota authorities Jeffrey Liker and
Michael Hoseus reveal how Toyota selects, develops, and motivates its
people to become committed to building high-quality products-and how you
can do the same for your company.
Toyota Culture examines the "human systems" that Toyota has put in
place to instill its founding principles of trust, mutual prosperity,
and excellence in its plants, dealerships, and offices around the world.
Beginning with a look at the evolution of the Toyota culture and why its
people are the heart and soul of the Toyota Way, the authors explain the
company's four-stage process for building and keeping quality people:
Attract, Develop, Engage, and Inspire.
Drawing upon numerous examples from Liker's decades of research as well
as Hoseus' insider access as a Toyota manager, Toyota Culture gives you
the tools you need to:
- Find competent, able, and willing employees
- Start training and socializing your people as you hire them
- Establish and communicate key business performance indicators at every
level of your organization
- Train your people to solve problems and continuously improve processes
in their daily work
- Develop leaders who live and teach your company's philosophy
- Reward top performance-and offer help to those who are struggling
Fascinating vignettes of Toyota's innovative culture highlight the
nuances of translating and recreating a people-centric culture in
factories and offices across the globe. These exclusive,
behind-the-scenes details are just what your company needs to
successfully learn from The Toyota Culture.
