In this book award-winning organisations and experts from Europe and
USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant
award), Texas Instruments Europe (1995 Quality Award winner) have
contributed towards the learning and culture of world class best
practice in Total Quality Management. The Proceedings of the Second
Quality Conference in Sheffield, Total Quality Management in Action
presents real experiences achieved by the leading multinational
organisations in their quality journey. With over 40 articles this book
will be a real asset to academics, researchers, senior managers,
directors and quality practitioners from both public and private
sectors.
