TINY NOTICEABLE THINGS
DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND
EMPLOYEE SATISFACTION
TNTs are Tiny Noticeable Things. People don't need to do them, but when
they do, they can have a phenomenal and explosive impact. From
remembering someone's first name and recalling how they prefer to take
their coffee, to sending someone a handwritten 'thank you' note, they
are all the little cost-nothing engagers that create the biggest,
longest-lasting impressions. They show you care, they blow people away,
and they make a very big difference.
In Tiny Noticeable Things, best-selling author Adrian Webster shares
his ideas along with the personal experiences of over 100 contributors
to help you harness the power of TNTs and take your organisation and
personal relationships to the next level.
Discover the tiny tweaks that elevate the most successful teams to
astounding heights, find out what makes employees genuinely happy, hear
from customers about the subtle 'human' touches that have put smiles on
their faces, and gain invaluable insights into how just the smallest of
things can give such a positive lift to those around us.
If you want to differentiate yourself, don't overlook the TNTs!
WARNING - THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS
'I often say at work no-one can help everyone but everyone can help
someone. I once had one of three hundred volunteers on a community build
say "I can't believe there's generosity on such a scale." The truth was
each of those people gave what they could but the sum of those
individual gifts of time and skill built a facility that changed
vulnerable people's lives. That for me is what TNTs are all about.'
Nick Knowles - TV Presenter & Motivational Speaker
