This inspiring new approach is based on extensive research by an expert
on relationships and supported by a wealth of statistics and case
studies. Relationships are at the heart of all that we do and achieve,
indeed our very identity. When relationships are neglected in a business
context, the authors argue, they lead to poor health, ineffective
management and low output at work. The authors focus on 5 key components
of successful relationships and how these can be achieved: - Encounter
(personal rather than impersonal contact is best) - Storyline (strength
of the relationship over time) - Knowledge (how deeply is information
shared?) - Fairness (equal treatment and mutual respect) - Alignment
(sharing values, objectives and purpose)