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The definitive guide to process improvement and operational
excellence--now fully updated
This thoroughly revised guide offers a roadmap for businesses to improve
everything from IT to customer service processes while managing
organizational changes. You will discover how to design effective
process improvement structures, organizations, and cultures and provide
faster response times, better service, and increased agility.
The Process Improvement Handbook: A Blueprint for Managing Change and
Increasing Organizational Performance, Second Edition equips you with
the necessary skills to deliver consistent, successful outcomes. The
book provides best practices for implementation and serves as a
comprehensive body of knowledge. Chapters new to this edition explore
the functionality of new platforms and tools available to the business
world.
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Previous edition won a 2015 Axiom Book Award for best business theory
book
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Features templates, case studies, and real-world examples
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Written by a pair of project management and process improvement
experts
