Happy customers. Passionate employees. A highly recognizable brand
known for delivering on its promises.
That's the power of WOW.
From its birth during the Dot Com Boom in 1999 to its acquisition by
Amazon in 2009, Zappos, the customer service company that just happens
to sell things online, continues to turn heads with its disruptively
entrepreneurial spirit and radically innovative employees. Ever
unfolding throughout two decades, Zappos continues to outlive the
seemingly inevitable short lifespan of the average corporate company.
How do they do it?
In The Power of WOW, the essential follow-up to Tony Hsieh's
Delivering Happiness, Zapponians from every part of the business share
powerful stories and lessons that they have learned in business and
life--from delivering empathetic customer service in the face of
devastating circumstances to creating a self-organized organizational
structure using Market-Based Dynamics and everything in between.
Fast-paced and filled with authentic, diverse voices, The Power of WOW
gives readers an exclusive and immersive understanding of how one
company is finding resilience. This glimpse inside the world of Zappos
shows how a self-organized company is opening up avenues for passionate
individuals to unleash their undiscovered strengths in the workplace and
evolve the business from the inside out.
Whether you are a customer, an employee, a business leader, shareholder,
entrepreneur, or just happened to pick up this book, The Power of WOW
will, ultimately, show how leading and infusing humanity into the
workplace can change everything in your business, your community, and
your life.
