Consumer expectations and the rise of alternative payment models are
driving the future of primary care delivery. The COVID-19 pandemic has
been a catalyst for change and innovation, with many services shifting
to the virtual environment. Putting patients at the center of the
healthcare practice is no longer an aspirational goal--it is rapidly
becoming a requirement. The Patient's Primary Care Experience is a
handbook for providing patient-centered care. The book focuses on the
Patient-Centered Medical Home (PCMH) model, which emphasizes building
relationships and enhancing communication. The authors begin by making
the business case for the PCMH model, then dive into implementation tips
and strategies.
Topics covered include:
- Partnering with patients in creating and achieving care goals
- Improving access through telemedicine and telehealth
- Preventing and mitigating staff burnout while promoting resilience
- Integrating patient and family perspectives into systems and
processes
- Selecting and developing metrics that are meaningful to staff
The tools, templates, and advice in this practical guide will help your
organization increase patient satisfaction and improve outcomes.
