Interviews with innovative business leaders and compelling case
studies reveal today's best practices for customer and employee loyalty,
high profits and sustainability, and a fulfilling work culture in
businesses of all sizes.
Dan Sachs guides established and emerging businesses as they strengthen
employee morale, customer retention, and profits. In The Million Dollar
Greeting, he interviews cutting-edge leaders from large and small
companies that are consistently profitable with their success directly
tied to exceptional customer satisfaction and employees who rank their
company among the top places to work.
The original words of the business owners, including their practices,
are shared and analyzed by Sachs and instructional takeaways are written
for the business world as it exists today and with consideration for
expected changes over the coming years. Topics covered include answering
the question of what modern-day customer service is and why it matters
in the digital age; what interpersonal practices lead to brand loyalty,
high financial rewards, and the retention of top employees; how to
create a dynamic work culture and the best ways to support employees of
different age groups; and what practices will grow increasingly critical
for businesses to implement over the coming years.
Among the business leaders interviewed in the book and companies given
as case examples are:
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Rob Siefker of Zappos
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Mark Hoplamazian of Hyatt Hotels
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Ari Weinzweig of Zingerman's Delicatessen
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Steve Hindy of Brooklyn Brewery
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Mike McDerment of FreshBooks
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Richard Coraine of Union Square Hospitality Group
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Paul Speigelman of BerylHealth
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Jerrod Melman of Lettuce Entertain You Enterprises
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Nick Sarillo of Nick's Pizza & Pub
For all entrepreneurs, managers, and employees eager to see their
company thrive, this insightful volume reveals how to make your business
stand out from competitive companies, how to be effective in your
position, and how to make sure fulfillment and success define your
business in today's competitive climate and for years to come.
