Become a more effective tech professional by learning how to provide the
most useful IT support for your users. You'll learn how to efficiently
and effectively deal with any type of problem, including operating
systems, software, and hardware. IT support is often complex,
time-consuming, and expensive, but it doesn't have to be with the right
processes in place.
Whether you're an individual, part of an IT support team, or managing
staff supporting PC users in their homes, The IT Support Handbook will
help you understand the right way to approach, troubleshoot, and isolate
problems so they can be handled efficiently, with least disruption and
cost to your business. You'll make yourself popular with your
colleagues, and keep your customers and users happy and productive.
What You'll Learn
-
Manage reporting, and keep a record of issues that occur
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Provide effective remote support for users away from home or working
in another office
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Use error and system reporting in Windows to obtain high-quality,
relevant information
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Spot patterns in user behavior that may be causing
difficult-to-diagnose problems
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Be familiar with best practices to make you a better support
professional
Who This Book Is For
IT professionals, IT support (on-site and remote), and system
administrators who manage support teams. No prior knowledge is required.
