The Hospitality IndustryPaperback, 14 May 2012

Guest is God representative and people feel lucky when receiving a guest at home and attitude gave it industrial thought. Hospitality is treating people like you would want to be treated when you are travelling. In other words, it means making a tourist feel totally welcome not only as your guest, but also as the guest of the Hotel. Hospitality is genuine smiling fact. Hospitality can be termed as a deliberate, planned and sustained effort to establish and maintain mutual understanding between an organization and the public, i.e., the business of making and keeping friends, and promoting and atmosphere of better understanding. As per the Oxford Dictionary hospitality is defined as 'Reception and entertainment of guests, visitors, or strangers with liberality and goodwill.' The word hospitality is derived from the latin word 'Hospitalities'. Very frequently we hear phrases like 'He is always hospitable to his visitors', 'We are grateful to friends for their hospitality in putting us up while we were on holiday',