A Wall Street Journal Bestseller
Named a Financial Times top title
How to unleash "human magic" and achieve improbable results.
Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's
spectacular turnaround, unveils his personal playbook for achieving
extraordinary outcomes by putting people and purpose at the heart of
business.
Back in 2012, "Everyone thought we were going to die," says Joly. Eight
years later, Best Buy was transformed as Joly and his team rebuilt the
company into one of the nation's favorite employers, vastly increased
customer satisfaction, and dramatically grew Best Buy's stock price.
Joly and his team also succeeded in making Best Buy a leader in
sustainability and innovation.
In The Heart of Business, Joly shares the philosophy behind the
resurgence of Best Buy: pursue a noble purpose, put people at the center
of the business, create an environment where every employee can blossom,
and treat profit as an outcome, not the goal.
This approach is easy to understand, but putting it into practice is not
so easy. It requires radically rethinking how we view work, how we
define companies, how we motivate, and how we lead. In this book Joly
shares memorable stories, lessons, and practical advice, all drawn from
his own personal transformation from a hard-charging McKinsey consultant
to a leader who believes in human magic.
The Heart of Business is a timely guide for leaders ready to abandon
old paradigms and lead with purpose and humanity. It shows how we can
reinvent capitalism so that it contributes to a sustainable future.
