The Future of Service Post-COVID-19 Pandemic, Volume 1: Rapid Adoption of Digital Service TechnologyPaperback, 30 January 2022

The Future of Service Post-COVID-19 Pandemic, Volume 1: Rapid Adoption of Digital Service Technology
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Print Length
240 pages
Language
English
Publisher
Springer
Date Published
30 Jan 2022
ISBN-10
9813341289
ISBN-13
9789813341289

Description

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

Product Details

Book Format:
Paperback
Country of Origin:
US
Date Published:
30 January 2022
Dimensions:
23.39 x 15.6 x 1.3 cm
ISBN-10:
9813341289
ISBN-13:
9789813341289
Language:
English
Pages:
240
Publisher:
Springer
Weight:
340.19 gm

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