This open access book is geared towards providing insights and
stimulating new thinking about the changing nature of services, service
work and workers, and service experiences during and after the COVID-19
pandemic in 2020, particularly focusing on digital service technology.
This book serves as a useful resource for business practitioners and
academics in the areas of service and human resource management. Each
chapter deals with specific current issues within these industries due
to COVID-19 and issues that will come up post-pandemic. As COVID-19 is
expected introduce novel methods to the service sector, such as untact
service, telecommuting, alternative work arrangements, job crafting, and
new work skills, digital technology is becoming more important than ever
before. This books provides a range of examples and cases to elaborate
on the effective application of digital service technology in order for
businesses to stay relevant in the current climate.