Written by a former Times Crème PA of the Year, this new edition of
The Definitive Personal Assistant and Secretarial Handbook is the
ultimate guide for all management assistants, PAs, secretaries and
executive assistants. Administrative personnel in today's workplace
hold an immense influence, not only on their bosses' performance, but
also on the running of the whole organisation. This bestselling book is
the only resource needed to excel in one's role as an assistant,
outshine bosses' expectations and go up the ladder. Placing special
emphasis on career development and learning, it provides help and advice
on the skills necessary to progress in your career. Along with a chapter
to share with your boss for a more fruitful working relationship, The
Definitive Personal Assistant and Secretarial Handbook includes help
with time management, networking, relationship management, communication
and confidence. Now with a new chapter on how to use neuroscience tools
to coach yourself through your weaknesses and primed behavioural traits,
it also contains even more practical help with minute taking, telephone
and mobile communication etiquette and presentation skills. With free
downloadable online resources to aid the day-to-day running of your
office, this comprehensive and accessible guide can help you keep your
finger on the pulse and maintain your professional image. Free
downloadable online resources that include minute-taking templates and a
comprehensive management checklist.
