From MIT professor and pre-eminent voice on Good Jobs comes a
leadership guide for choosing excellence and providing good jobs that
offer a living wage, dignity, and opportunities for growth.
From healthcare facilities to call centers, fulfillment centers to
factories, and restaurants to retail stores, companies are struggling to
find or keep workers, because the jobs they offer are low-paying,
stressful, and provide little chance for growth and success.
Workers want good jobs, and many leaders want to provide them. But they
don't think they can offer higher pay and more motivating work without
hurting the bottom line. Most business leaders want to win with
customers, but their companies are hobbled by a host of service and
operational problems largely driven by high employee turnover--turnover
that's partly driven by low pay.
It is indeed a vicious cycle, and Zeynep Ton is here to show you the way
out: why good jobs combined with strong operations lead to higher
productivity and increased competitiveness for the business. And why,
more than ever, in a world with tight labor markets, failing to provide
good jobs will catch up with you and threaten your business. As the
leading scholar on good jobs and president of the Good Jobs Institute,
Ton has helped executives at many companies implement a good jobs
system. With expertise drawn from spending time on the front lines with
workers and their managers, she knows what's keeping most companies
mired in mediocrity and how implementing a good jobs system makes them
more competitive, more resilient, and more likely to attract and retain
loyal customers and dedicated employees.
Practical, prescriptive, and often provocative, The Case for Good Jobs
is essential reading for company leaders who want to--who need
to--choose excellence.
