I've helped deliver two babies. I've listened to countless child death
scenes. I've helped save lives. I've listened to many more of them just
slip away. I've watched Saturday Night Live dozens of times, but never
once without interruption, and mostly on mute. I've depended far too
heavily on coffee and Benadryl. I've worked with some of the finest,
funniest, most caring jerks who've ever lived. In her new book, veteran
911 operator Caroline Burau shares her on- the- job experiences at both
a single- person call center (complicated by a public walk- up window)
and a ground and air ambulance service. Whatever the position, the
challenges for a dispatcher never end. Tragedy, boredom, and mind-
bending weirdness are constant companions, as her stories-- some funny,
some odd, some sad-- show. A "broken penis," a case of domestic violence
at the walk- up window, a tornado striking a mile away-- Caroline Burau
handles them all with efficiency, empathy, and humor. But the job is not
an easy one. On top of dealing with life-and-death situations every day,
Burau is shaken by the suicide of a colleague. She battles stress and
burnout, knowing that she is truly helping people. She also realizes
that no matter how long she is in the hot seat, listening, waiting, and
answering 911, she cannot help everyone. Tell Me Exactly What Happened
is one woman's memoir, but it is also a welcome companion for anyone who
has needed relief from a stressful job.
