Andrew Sanchez

(Author)

Technical Support Essentials: Advice You Can Use to Succeed in Technical SupportPaperback, 30 December 2009

Technical Support Essentials: Advice You Can Use to Succeed in Technical Support
Qty
1
Turbo
Ships in 2 - 3 days
In Stock
Free Delivery
Cash on Delivery
15 Days
Free Returns
Secure Checkout
Buy More, Save More
Turbo Shipping
Print Length
269 pages
Language
English
Publisher
Apress
Date Published
30 Dec 2009
ISBN-10
1430225475
ISBN-13
9781430225478

Description

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields--such as management, economics, leadership, and psychology--and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.

Product Details

Authors:
Andrew SanchezKaren Sleeth
Book Format:
Paperback
Country of Origin:
US
Date Published:
30 December 2009
Dimensions:
23.52 x 19.35 x 2.36 cm
ISBN-10:
1430225475
ISBN-13:
9781430225478
Language:
English
Location:
Berkeley, CA
Pages:
269
Publisher:
Weight:
512.56 gm

Need Help?
+971 6 731 0280
support@gzb.ae

About UsContact UsPayment MethodsFAQsShipping PolicyRefund and ReturnTerms of UsePrivacy PolicyCookie Notice

VisaMastercardCash on Delivery

© 2024 White Lion General Trading LLC. All rights reserved.