Let's face it: We all know people who are irrational. No matter how hard
you try to reason with them, it never works. So what's the solution? How
do you talk to someone who's out of control? What can you do with a boss
who bullies, a spouse who yells, or a friend who frequently bursts into
tears? In his book Just Listen, Mark Goulston shared his bestselling
formula for getting through to the resistant people in your life. Now,
in his breakthrough new book Talking to Crazy, he brings his
communication magic to the most difficult group of all--the downright
irrational. As a psychiatrist, Goulston has seen his share of crazy, and
he knows from experience that you can't simply argue it away. The key to
handling irrational people is to learn to lean into the crazy--to
empathize with it. That radically changes the dynamic and transforms you
from a threat into an ally. Talking to Crazy explains this
counterintuitive Sanity Cycle and reveals:
- Why people act the way they do
- How instinctive responses can exacerbate the situation and what to do
instead
- When to confront a problem and when to walk away
- How to use a range of proven techniques including Time Travel, the
Fish-bowl, and the Belly Roll
- And much more
You can't reason with unreasonable people--but you can reach them. This
powerful and practical book shows you how.
