No matter how hard you try to reason with irrational people, it never
works. So how do you talk to someone who just won't listen? You can't
win by ignoring the insanity, and you can't argue it away. However, you
can stop it cold.
Top-ranked psychiatrist and communication expert Mark Goulston shows you
just how to do so in this life-changing book for everyone trapped in
maddening personal or professional relationships.
Goulston unlocks the mysteries of the irrational mind, and explains how
faulty thinking patterns develop. His keen insights are matched by a set
of counterintuitive strategies proven to defuse crazy behavior, along
with scripts, examples, and exercises that teach you how to use them.
In Talking to "Crazy", you will learn:
- Why people act the way they do
- How instinctive responses can exacerbate the situation, and what to do
instead
- When to confront a problem and when to walk away
- How to activate the Sanity Cycle, which quickly transforms you from
threat to ally
- How to use 14 simple yet effective communication techniques, including
assertive submission flattery, the kiss-off, and more
You can't reason with unreasonable people, but you can reach them.
Talking to "Crazy" shows you just how easy it is to do it.