Supervision in the Hospitality Industry, Ninth Edition, is a
comprehensive primer designed for beginning leaders, new supervisors
promoted from an hourly job, and students planning for careers in the
hospitality industry. Covering each essential aspect of first-line
supervision, this market-leading textbook helps readers develop the
practical skills and knowledge necessary for effectively supervising
hospitality workers at all levels of an organization, including cooks,
servers, bartenders, front desk clerks, porters, housekeepers, and
janitorial staff. Topics include planning and organizing, communication,
recruitment and team building, employee training, performance
effectiveness, conflict management, and more.
The text's unique approach to leading human resources -- combining
fundamental leadership theory and the firsthand expertise of hospital
industry professionals -- enables readers to master concrete,
results-driven leadership methods and overcome the everyday challenges
faced in the real world. Principles of good leadership and supervision
are presented in clear, easy-to-understand language and are reinforced
by numerous examples, case studies, discussion questions, and
activities. The ninth edition of Supervision in the Hospitality
Industry remains the ideal text for students and practitioners alike,
delivering a basic yet comprehensive knowledge of the different elements
of the supervisor's job while helping develop the leadership qualities
needed to succeed as a hospitality professional.
