This book delivers essential skills in "spoken" professional
communications, presenting theoretical and applied frameworks for
business talk using English as a lingua franca. Adopting a role-playing
approach mimicking various professional settings, it assesses the
strength of the well-reasoned argument, the logical links that convince
the audience of the coherence of the speaker's argument and the
necessary linguistics competencies. This book centers on a variety of
situations that commonly take place in business organizations (such as
relational talk; call center talk; job application talk) and addresses
key skills such as conflict resolution and collaborative problem solving
through communication, which are key for both students and
practitioners. In addition it analyses spoken business discourse data
with the four main sources of communicative competence: grammatical
competence, discourse competence, sociolinguistic competence and
strategic competence in order to highlight how they are used in business
speaking practices.