John Sansbury

(Author)

Service Level Manager: Careers in It Service ManagementPaperback, 31 July 2017

Service Level Manager: Careers in It Service Management
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Part of Series
BCS Guides to It Roles
Print Length
152 pages
Language
English
Publisher
BCS, the Chartered Institute for IT
Date Published
31 Jul 2017
ISBN-10
178017294X
ISBN-13
9781780172941

Description

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Product Details

Author:
John Sansbury
Book Format:
Paperback
Country of Origin:
GB
Date Published:
31 July 2017
Dimensions:
19.84 x 12.85 x 0.84 cm
ISBN-10:
178017294X
ISBN-13:
9781780172941
Language:
English
Location:
Swindon
Pages:
152
Weight:
158.76 gm

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