The official guide for the EXIN SIAM(TM) Professional certification
SIAM (service integration and management) is an evolution of how to
apply a framework for integrated service management across multiple
service providers. It has developed as organizations have moved away
from outsourced contracts with a single supplier to an environment with
multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider
integration. It creates an environment where all parties:
- Know their role, responsibilities and context in the ecosystem
- Are empowered to deliver
- Are held accountable for the outcomes they are required to deliver
Service Integration and Management (SIAM(TM)) Professional Body of
Knowledge (BoK), Second edition has been updated to reflect changes to
the market and is the official guide for the EXIN SIAM(TM) Professional
certification. This book will help candidates pass their Professional
certification and expands upon the topics introduced in Service
Integration and Management (SIAM(TM)) Foundation Body of Knowledge
(BoK), Second edition.
The book will appeal to:
- Anyone wishing to build on their foundation-level knowledge of SIAM
and achieve the SIAM(TM) Professional certification
- Customer organizations and their staff looking for guidance when
managing a multi-service provider environment
- Service integrators and their staff wishing to work in a SIAM
ecosystem effectively
- Internal and external service providers and their staff wishing to
understand their role in a SIAM ecosystem
- Consultants in service management and other frameworks who wish to
expand their knowledge
Prepare for your SIAM(TM) Professional exam and understand how SIAM can
benefit your organization!
