Find out what your customers and employees are really thinking with
this indispensable resource
Scaling Conversations: How Leaders Access the Full Potential of People
delivers invaluable strategies for how leaders can make their
communications more inclusive and access the voices of those employees
who rarely feel empowered to speak up. As constituent numbers scale,
leaders have traditionally struggled to make communications a
conversation with the entire organization, settling instead for small
focus groups, talking at people in town halls, and delivering surveys
after the fact. The result is exclusive, narrow decision-making that
disengages and under-utilizes talent and human capital. And now, as the
remote environment grows, the challenge and imperative for engaging
conversations on a wider scale is even greater.
Scaling Conversations provides the solution. Having led a remote team
for over a decade and having worked with thousands of leaders across
North America, Dave MacLeod teaches you how to:
- Scale your business by listening to the voices that really matter
- Access and maximize the human capital in your organization
- Make decisions that create unity and move the group forward
- Decrease employee turnover caused by poor communication
Within these pages, you'll learn how to better facilitate conversations
with a wider and more representative array of clients and employees, and
not just the loudest ones in the town hall meeting or Slack channel.
Perfect for any leader who's responsible for understanding what
employees are really feeling and thinking, Scaling Conversations also
belongs on the bookshelves of anyone who wants to learn how to discover
what the "silent majority," who are often drowned out by the loudest
people in the room, actually believes.
