Get up to lightning speed with this fully updated, bestselling guide
to using Salesforce.com!
Salesforce.com For Dummies, 7th Edition gives you an edge in building
relationships and managing your company's sales, marketing, customer
service, and support operations. You'll learn how to maximize the new
user interface to organize contacts, schedule business appointments, use
forecasting tools to predict upcoming sales, make accurate projects
based on past performance, and more.
Written by Salesforce.com insiders with years of expertise in CRM
services, this new edition covers the latest enhancements to
Salesforce.com, the world's most popular customer relationship
management software. You'll find out how to determine the right
configuration to suit your business needs, and how to use apps, widgets,
and tools to personalize your system. Then, you'll explore prospecting
leads, managing accounts and partners, developing contacts, tracking
products, calculating forecasts, and utilizing service and support.
- Customize the new user interface with apps, widgets, and tools
- Prospect leads, drive sales, and provide outstanding customer service
- Manage contacts, identify opportunities, and analyze your results
- Collaborate with colleagues using Chatter
More than 150,000 companies worldwide use Salesforce.com as their CRM
solution--if you're a new or existing user looking to maximize the
potential of the new UI, this book has everything you need.
