Conflict resolution designed for the unique needs of nonprofits Whether
you're dealing with arguments about how services should be delivered or
power struggles between board members, Resolving Conflict in Nonprofit
Organizations will help you understand, identify, and resolve conflict
constructively. Use this guide to recognize and deal with conflict
before it becomes destructive; resolve conflicts using the eight-step
process; learn and practice key conflict resolution skills; break
deadlocks using specific techniques; create a better working environment
that will attract and retain employees; and equip the people within your
organization to handle their own conflicts constructively. The guide's
eight-step process shows you how to spot conflicts, decide whether to
intervene, uncover and deal with the true issues involved, and design
and carry out a conflict resolution process. Worksheets, checklists, and
conflict resolution forms keep the process on track. Exercises help you
learn and practice conflict resolution skills such as affirming and
restating, mirroring body language, asking neutral questions, reframing
issues, and breaking deadlocks. This valuable guide also tells you how
to handle special conflicts such as harassment, discrimination, illegal
activities, disagreements with funders, and more. If outside help is
needed, you?ll find information on searching for and choosing the right
assistance. With Resolving Conflict in Nonprofit Organizations, you'll
have the tools to handle most types of conflict internally. Start using
this practical guide in your organization right away.
