Conflict resolution designed for the unique needs of nonprofits
Whether you're dealing with arguments about how services should be
delivered or power struggles between board members, Resolving Conflict
in Nonprofit Organizations will help you understand, identify, and
resolve conflict constructively. Use this guide to recognize and deal
with conflict before it becomes destructive; resolve conflicts using the
eight-step process; learn and practice key conflict resolution skills;
break deadlocks using specific techniques; create a better working
environment that will attract and retain employees; and equip the people
within your organization to handle their own conflicts constructively.
The guide's eight-step process shows you how to spot conflicts, decide
whether to intervene, uncover and deal with the true issues involved,
and design and carry out a conflict resolution process. Worksheets,
checklists, and conflict resolution forms keep the process on track.
Exercises help you learn and practice conflict resolution skills such as
affirming and restating, mirroring body language, asking neutral
questions, reframing issues, and breaking deadlocks. This valuable guide
also tells you how to handle special conflicts such as harassment,
discrimination, illegal activities, disagreements with funders, and
more. If outside help is needed, you?ll find information on searching
for and choosing the right assistance. With Resolving Conflict in
Nonprofit Organizations, you'll have the tools to handle most types of
conflict internally. Start using this practical guide in your
organization right away.
