The most successful business book of the last decade, Reengineering the
Corporation is the pioneering work on the most important topic in
business today: achieving dramatic performance improvements. This book
leads readers through the radical redesign of a company's processes,
organization, and culture to achieve a quantum leap in performance.
Michael Hammer and James Champy have updated and revised their milestone
work for the New Economy they helped to create--promising to help
corporations save hundreds of millions of dollars more, raise their
customer satisfaction still higher, and grow ever more nimble in the
years to come.