With a focus on doing the right thing right the first time. Ireland has
constructed a solid presentation on how to invest in quality throughout
all the project management processes. Understanding customers'
requirements and the essential nature of planning to meet quality
expectations is explored thoroughly, along with a solid discussion of
the choices of resources. Other topics include human factors and the
effects of internal and external demands, as well as the tools,
management techniques, methodologies, and costs associated with infusing
quality into project management. The book is essential reading to learn
more about one of the knowledge areas of the Project Management Body of
Knowledge (PMBOK(R)).