A product's design is based on what customers want and how much they are
willing to pay for it determines its quality. The production process is
supposed to achieve the required quality. Due to the natural process
variation the quality of a product or service varies. Thus, quality can
be defined as fitness for intended use or, in other words, how well the
product performs its intended function. It is a written or unwritten
commitment to a known or unknown consumer in the market. Quality
management ensures that a product or service is fit for its purpose. It
has three main components: quality planning, quality control and quality
improvement. Quality management is focused not only on product and
service quality, but also on the means to maintain it. Quality
management, therefore, uses quality control tools to achieve more
consistent quality.This book aims to provide the readers with the
essential practical knowledge and understanding of quality-related
issues to make correct decisions faster. Hence, they can effectively
contribute to a modern dynamic production environment.The book covers
the essential tools used in quality control and quality management.
There are a lot of practical questions and answers on quality.