Robert Lloyd

(Author)

Quality Health Care: A Guide to Developing and Using IndicatorsPaperback, 1 September 2017

Quality Health Care: A Guide to Developing and Using Indicators
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Print Length
368 pages
Language
English
Publisher
Jones & Bartlett Publishers
Date Published
1 Sep 2017
ISBN-10
1284023079
ISBN-13
9781284023077

Description

Written by an internationally-recognized expert in the field of quality management, this text is an essential guide for understanding how to plan and implement a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. Students will also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on progress toward quality measurement. Finally, this book explores how to analyze the data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery.

Product Details

Author:
Robert Lloyd
Book Format:
Paperback
Country of Origin:
US
Date Published:
1 September 2017
Dimensions:
22.61 x 17.78 x 2.29 cm
Genre:
Health & Fitness
ISBN-10:
1284023079
ISBN-13:
9781284023077
Language:
English
Pages:
368
Weight:
612.35 gm

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