The lack of personal accountability is a problem that has resulted in an
epidemic of blame, victim thinking, complaining, and procrastination. No
organization--or individual--can successfully compete in the
marketplace, achieve goals and objectives, provide outstanding service,
engage in exceptional teamwork, or develop people without personal
accountability.
John G. Miller believes that the troubles that plague organizations
cannot be solved by pointing fingers and blaming others. Rather, the
real solutions are found when each of us recognizes the power of
personal accountability. In QBQ! The Question Behind the
Question(R), Miller explains how negative, ill-focused questions like
"Why do we have to go through all this change?" and "Who dropped the
ball?" represent a lack of personal accountability. Conversely, when we
ask better questions--QBQs--such as "What can I do to contribute?" or
"How can I help solve the problem?" our lives and our organizations are
transformed.
THE QBQ! PROMISE
This remarkable and timely book provides a practical method for putting
personal accountability into daily actions, with astonishing results:
problems are solved, internal barriers come down, service improves,
teams thrive, and people adapt to change more quickly. QBQ! is an
invaluable resource for anyone seeking to learn, grow, and change. Using
this tool, each of us can add tremendous worth to our organizations and
to our lives by eliminating blame, victim-thinking, and procrastination.
QBQ! was written more than a decade ago and has helped countless
readers practice personal accountability at work and at home. This
version features a new foreword, revisions and new material throughout,
and a section of FAQs that the author has received over the years.
