Winner of:
2015 Book of the Year Award, American Journal of Nursing
Privileged Presence is a collection of more than 50 stories that
capture both the medical and emotional aspects of the health care
experience through tales from those who have been there, and offers
powerful messages about the essential ingredients of "good" health care:
respect, compassion, collaboration, open and honest communication,
family involvement, and flexibility and responsiveness to individuals
and their needs. This updated second edition uses real-world experiences
recounted by patients and their families, nurses, doctors, and other
health care professionals to illustrate what works and what doesn't and
what increases or diminishes people's sense of confidence and
well-being.