How can you ensure that IT problems do not damage your business? IT is
integral to modern organisations, and the way you manage it can make or
break your business. IT service management - not just for the IT
director It is not enough for the IT manager to understand the latest
technical developments. For your company to succeed, everyone in the IT
department must also understand their role in achieving overall business
goals. IT service management questions answered Written in a friendly
question-and-answer format, Practical ITSM explains how to set up a
technical service management structure, using the best practice
framework established by the latest version of the IT Infrastructure
Library (ITIL(R) 2011). ITIL framework for structured ITSM The ITIL
system is the most widely adopted approach to technical IT service
management worldwide. It shows technical support staff how to provide
the efficient IT services that are vital to your company's success.
Learn how ITIL can help you to: -Protect your company's reputation If
you system goes down for any length of time, you might not be able to
process an order or honour a contract. ITSM helps your business meet
customer deadlines and expectations. -Safeguard vital information and
recover from IT setbacks Without adequate IT service management you
could risk losing vital information, like payroll, billing and sales
data. -Retain momentum With a structured IT service management in place,
routine maintenance issues can be quickly resolved, minimising delays
and improving productivity. Read this book to see how ITIL can help your
IT function support business goals. About the author Thejendra BS is the
IT manager for a software development firm in Bangalore, and has over 20
years of experience in IT. Besides working in India, his career has also
taken him to Saudi Arabia, Dubai, Bahrain and Australia. He has dealt
with customers in many different areas of business, and has written many
articles for websites such as techrepublic.com and drj.com. Visit
www.thejendra.com for details of his other books and articles.
