Business Intelligence (BI) and Performance Management (PM) - the
development and delivery of business insight for users and the
management of execution based on that insight - are two solution-types
that promise to bring great value to enterprises. Yet most organizations
haven't yet realized the elusive bene?ts of these two important
disciplines. The reasons for this are manifold. However, the primary
causes are the culture of the organization and it leadership. This is a
topic, which I've addressed at length in my latest book: Pro?les in
Performance - Business Intelligence Journeys and the Roadmap for Change.
The culture and leadership of the organization determines the importance
and strategic intent surrounding the use of BI and PM. Sadly, most
organizations lack the motivation to embrace transparency and
accountability - or to align with the strategy of the organization -
enabling execution and coordination in unison with the mission. However,
once an organization and its leadership are ready to take a step towards
real change - creating an environment of openness, sharing and
alignment - with BI and PM as its centerpiece - the next question then
becomes one of "how and where to begin"? Even with great strategic
intent, missteps in the development and deployment of BI and PM and can
cause disillusionment and disappointment - lending support to the
naysayers of the organization - and leading to failure and abandonment
of these critical programs.
