PeopleMatter Now, More Than Ever! THE SERVICE INDUSTRY--including
restaurants, convenience stores, and other retail companies--has seen a
tremendous amount of change in recent years and not all for the better.
These businesses are facing some major challenges, from slim margins and
high turnover rates to ever-changing workforce management issues infl
uenced by politics, generational trends, and the new post-downturn
economy. PeopleMatter puts forth the simple yet powerful idea that the
key to overcoming these challenges lies with your people. You can't
accomplish any of your goals without them, and if you can better
understand who they are, what they want, and how to engage and motivate
them, you can unlock a world of potential that will make a positive
difference in more ways than one. The payoff can be huge, not just in
terms of bettering your bottom line, but also in the lives of everyone
involved--including you. Your people are the most valuable asset you've
got, and helping them fi nd real meaning and purpose in their lives is
both good for business and good for them. Plus, being able to do that
for someone else is a pretty powerful and inspiring thing. Because real
change is about more than just theory, PeopleMatter also provides action
items that employers and managers can use right now to make their
workplaces better, with the end result being happier employees and
happier customers, which in turn leads to higher sales and better
margins--and who wouldn't want all that?
