Drawing on an in-depth study of carefully selected enterprises, Jon
Katzenbach found distinct patterns in how companies engage their
employees to capitalize on emotional energy and consistently achieve
higher levels of performance than their competition. At the heart of
Peak Performance lies Katzenbach's identification of five balanced
motivational paths: 1) the mission, values, and pride path, 2) the
process and metrics path, 3) the entrepreneurial spirit path, 4) the
individual achievement path, and 5) the recognition and celebration
path. He contends that these paths create a framework of options for
managers about where and how to generate emotional energy and how to
channel that energy for higher performance. Essential to each path is
leadership's commitment to strike a balance between enterprise
performance and worker fulfillment. Through its detailed case studies,
Peak Performance highlights the various sources of emotional energy
unique to each organization and the discipline companies need to follow
their chosen paths. The book concludes with guidelines for managers
seeking to achieve better performance from their own workforces and gain
the resulting competitive edge.