Rosa Arboretti

(Author)

Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data (2018)Paperback - 2018, 27 June 2018

Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data (2018)
Qty
1
Turbo
Ships in 2 - 3 days
In Stock
Free Delivery
Cash on Delivery
15 Days
Free Returns
Secure Checkout
Buy More, Save More
Part of Series
Springerbriefs in Statistics
Print Length
84 pages
Language
English
Publisher
Springer
Date Published
27 Jun 2018
ISBN-10
3319917390
ISBN-13
9783319917399

Description

This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed.

The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from sample surveys: starting from latent variable models to heterogeneity in satisfaction and also introducing some testing methods for comparing different customers. The book also discusses the construction of composite indicators including different benchmarks of satisfaction. Finally, some rank-based procedures for analyzing survey data are also shown.

Product Details

Authors:
Rosa ArborettiArne BathkeStefano BonniniPaolo BordignonEleonora CarrozzoLivio CorainLuigi Salmaso
Book Edition:
2018
Book Format:
Paperback
Country of Origin:
NL
Date Published:
27 June 2018
Dimensions:
23.39 x 15.6 x 0.51 cm
ISBN-10:
3319917390
ISBN-13:
9783319917399
Language:
English
Location:
Cham
Pages:
84
Publisher:
Weight:
145.15 gm

Related Categories


Need Help?
+971 6 731 0280
support@gzb.ae

About UsContact UsPayment MethodsFAQsShipping PolicyRefund and ReturnTerms of UsePrivacy PolicyCookie Notice

VisaMastercardCash on Delivery

© 2024 White Lion General Trading LLC. All rights reserved.