Outstanding! hits the nail on the head in every way: Practical
content, terrific stories, and an easy read. Miller has provided a road
map for organizations to become exceptional--just follow the path laid
out. Definitely a must read!
--Dave Ramsey, author of Total Money Makeover and host of The Dave
Ramsey Show
Every day outstanding organizations do things and promote values that
ensure they will retain customers, grow revenues, increase market share,
and build their reputations. People in these organizations hold values
and take actions-- individually and collectively--that are not always
easy or obvious but are fundamentally powerful.
Informed by his own commitment to the concept of personal accountability
and enlivened by compelling true stories from exceptional organizations,
in this insightful and accessible book John Miller identifies the
principles and behaviors that distinguish such organizations from the
pack and provides readers with ways to integrate them into their own
work.
With its pithy entries that carry significant impact, Outstanding is
by turns a playbook, a guide, and an inspiration. It is filled with
practical ideas that can--and should--be used every single day by
individuals and teams from the boardroom to the stockroom for creating a
distinguished organization with which customers and stakeholders will
want to work.
