See - Understand - Discuss - Practice
Operations Management makes it easy to:
DT identify the relevance of operations in the real-world;
DT understand the theory underlying the subject;
DT discuss and think critically about operations;
DT consolidate learning through practice.
Aware that students taking their first module in Operations Management
often have little first-hand experience of a working environment, the
authors introduce all the core topics to students in a lively and
engaging manner, making OM relevant and meaningful. Over 80 cases
spanning local businesses to global companies showcase real-life
operations and challenge students to think about the issues they may
encounter in their future career. Cases include:, Microsoft, HP,
Dominos, ING Bank, EasyJet, Ticketmaster, Apple, Boeing, IKEA, NHS,
Marriott, BP, and Sytner.
Research insights point students in the direction of seminal and recent
research in the field to further their reading, while learning outcomes
and chapter summaries help to consolidate understanding and structure
revision. The text is also augmented by extensive online resources such
as animated diagrams, practice activities, video interviews, and
quizzes. Relevant materials are signposted from each chapter, providing
a truly holistic approach to the subject.
Additional online resources include:
For students:
Animated diagrams from the book, with audio narration to help explain
the concepts being depicted.
Curated library of links to footage of 'Operations in Action'.
Web-based activities.
Multiple choice questions.
Links to seminal paper.
Flashcard glossary.
For lecturers:
Bespoke video case material consisting of interviews and processes tied
to each chapter. Packaged as 5 minute clips, these can either be shown
in relation to a chapter topic, or as a whole film to demonstrate how
one company utilises many aspects of OM.
Customizable PowerPoint slides.
Tutor guide.
Tutorial activities.
Answers to discussion questions.
Test bank.
