Modernizing Processes in Public Administrations: Process Management in the Age of E-Government and New Public Management (2012)Paperback - 2012, 1 March 2014

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.