This volume describes how frontier efficiency methodologies such as Data
Envelopment Analysis (DEA) and other techniques such as multi-criteria
decision making can help service industries to improve their performance
by providing a ranking of best-practice efficient service units and by
identifying sources of inefficiency for each service unit. It explains
how they can be used to determine potential improvement targets for each
of the inefficient service units, to identify peers for each service
organization and to provide a basis for continuous performance
improvement. Presenting applications in a variety of industries, this
book will be useful for the service management to improve service
productivity, profitability, sustainability and quality and
effectiveness of service deliveries. A free trial version of the World's
leading Data Envelopment Analysis Software (PIM-DEA) is available for
readers of this book.