Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance (2014)Hardcover - 2014, 13 August 2014

Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance (2014)
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Part of Series
International Operations Research & Management Science
Part of Series
International Series in Operations Research & Management Science
Print Length
394 pages
Language
English
Publisher
Springer
Date Published
13 Aug 2014
ISBN-10
3662434369
ISBN-13
9783662434369

Description

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World's leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.

Product Details

Book Edition:
2014
Book Format:
Hardcover
Country of Origin:
NL
Date Published:
13 August 2014
Dimensions:
23.39 x 15.6 x 2.39 cm
Genre:
Business Aspects
ISBN-10:
3662434369
ISBN-13:
9783662434369
Language:
English
Location:
Berlin, Heidelberg
Pages:
394
Publisher:
Springer
Weight:
752.96 gm

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