Situations and systems are easier to change than the human condition -
particularly when people are well-trained and well-motivated, as they
usually are in maintenance organisations. This is a down-to-earth
practitioner's guide to managing maintenance error, written in Dr.
Reason's highly readable style. It deals with human risks generally and
the special human performance problems arising in maintenance, as well
as providing an engineer's guide for their understanding and the
solution. After reviewing the types of error and violation and the
conditions that provoke them, the author sets out the broader picture,
illustrated by examples of three system failures. Central to the book is
a comprehensive review of error management, followed by chapters on: -
managing person, the task and the team; - the workplace and the
organization; - creating a safe culture; It is then rounded off and
brought together, in such a way as to be readily applicable for those
who can make it work, to achieve a greater and more consistent level of
safety in maintenance activities. The readership will include
maintenance engineering staff and safety officers and all those in
responsible roles in critical and systems-reliant environments,
including transportation, nuclear and conventional power, extractive and
other chemical processing and manufacturing industries and medicine.
